Posts under "coach"

A tale of two customer services - As businesses become virtual, it is not only necessary to ensure that customers have good experience during pre-buying (as they browse through product catalogue) and buying (shopping cart) but post-buying (customer service) as well.…

#coach

Agile in the C-Suite - This is the best of times and worst of times to be a CXO. Here is my story of how I am learning to be a CXO using agile principles.…

#coach , #talks

Can geeks delight? - An eye for detail, a heart for your customers, and an unmercenary business model is all you need to build a remarkable business.…

#coach , #sales

Inspiring Managers - I've been lucky, at least officially. Right from the start of my career, I've worked with some of the best minded managers. Each of them have inspired me to be a 'little' better person.…

#coach

Lessons In Consulting - Consulting is the only profession where you are paid to learn on the job. It is exciting as well as frightening. But if you got a right mind-set, there is no other profession like consulting.…

#coach , #insights

Power in your hands - The phone you have is more powerful than the computer that launched a man into the moon. What are you doing with that power?…

#startup , #coach

Standing on giants - Motivation is a big part in getting through tough challenges. Drawing inspiration from others can help.…

#coach

What do customers want? - Companies should spend their resources on improving customer's experience at every point of contact  - be it marketing, sales, delivery or post-sales support.…

#coach

What is your learning model? - My learning model is of two layers - a core layer, domains in which I want to be an expert and a support layer, domains which will help me to practice my expertise effectively.…

#coach , #sdl , #coach

What is your learning model? - My learning model is of two layers - a core layer, domains in which I want to be an expert and a support layer, domains which will help me to practice my expertise effectively.…

#coach , #sdl , #coach